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Shipping Information & Arrival Guarantee

Shipping Information

Unfortunately we do not ship livestock to WA or NT.

We only recommend ordering if you are in the Star Track next day delivery zone. Please check you are within the next day delivery zone by clicking here. Ordering outside these postcodes will void any 'Arrive Alive Guarantee'.

All orders are packed out on Tuesday afternoon, and should arrive the next day. Your order may take 2 days to arrive. Please ensure you are able to receive your order on both Wednesday and Thursday.

Corals can be shipped for a flat rate of $29 or picked up in store for free. Pickup must be within 7 days.

Corals must be purchased separately to any dry goods. Please do not combine in checkout, as your order will be held until addition freight fees will need to be applied.

Arrive Alive Guarantee

We offer an Arrive Alive Guarantee on all corals shipped to the postcodes listed here. Ordering outside one of these postcodes means you are not in the Star Track next day network, and we therefore cannot offer our 'Arrive Alive Guarantee'. Shipping outside of the next day network is at your risk, and no claims can be made.

In the unlikely event you receive a coral that is dead on arrival (DOA), immediately send a photo of the coral still in the original bag to to discuss further.

Claims cannot be made if someone is not home to receive the shipment on either Wednesday or Thursday.